Jackpot City Casino Privacy Policy

Jackpot City Casino respects the privacy of visitors, account holders, and players. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit or use the Jackpot City Casino website, games, promotions, customer support channels, and related services.

This policy is intended for users in Canada and should be read together with the applicable casino terms, promotional rules, and other notices displayed on the website. By using Jackpot City Casino, you acknowledge the practices described below. The service is intended for individuals aged 18 or older.

Information We Collect

Jackpot City Casino may collect information that you provide directly, information generated through your use of the website, and information received from authorised third parties. The type and amount of information depend on the services you use and the information needed to operate the casino responsibly.

• Account information, such as your name, date of birth, residential address, telephone number, username, and password.
• Contact details used for account notices, support requests, marketing preferences, and service communications.
• Verification information, which may include identity documents, proof of address, or other information required to confirm account ownership and eligibility.
• Payment and transaction details, including deposits, withdrawals, payment method information, transaction history, and related records. Full payment card details may be handled by payment providers rather than stored directly by Jackpot City Casino.
• Gaming activity, including games played, wagers, wins, losses, bonuses, preferences, and responsible gaming interactions.
• Technical information, such as IP address, device type, operating system, browser, language settings, access times, approximate location, and website activity.
• Information supplied when you contact customer support, enter a promotion, complete a survey, or otherwise communicate with Jackpot City Casino.

You should provide accurate and current information. If you submit information about another person, you should have the authority to do so and should ensure that the person understands how their information may be used.

How We Use Information

Information may be used to provide, maintain, and improve Jackpot City Casino services. Processing activities may include the following:

• Creating and administering your player account.
• Processing deposits, withdrawals, payments, bonuses, and other account transactions.
• Confirming identity, age, eligibility, account ownership, and the accuracy of account information.
• Operating games, recording gaming activity, resolving disputes, and maintaining accurate account balances.
• Detecting and preventing fraud, unauthorised access, collusion, money laundering, bonus abuse, and other suspicious or prohibited activity.
• Supporting responsible gaming processes and responding to requests relating to limits, exclusions, or account restrictions.
• Responding to questions, technical issues, complaints, and other support requests.
• Sending service messages, security alerts, transaction notices, and important changes to the website or applicable policies.
• Providing promotional communications where permitted and where you have not withdrawn or limited your consent.
• Analysing website performance, user preferences, and game usage to improve features, content, security, and customer experience.
• Establishing, exercising, or defending legal rights and meeting applicable obligations.

Jackpot City Casino may use aggregated or de-identified information for analytics, reporting, and business planning. Information in this form is designed not to identify an individual directly.

Cookies and Similar Technologies

Jackpot City Casino may use cookies, pixels, software development tools, device identifiers, and similar technologies. These tools can help the website remember settings, keep accounts secure, maintain sessions, process transactions, understand traffic, and measure the effectiveness of content or promotions.

Some technologies are necessary for core functions and may not be available for opt-out through the website. Others may support analytics, personalisation, or marketing. Where applicable, you can manage certain preferences through your browser settings, device controls, or cookie tools provided on the website. Disabling cookies may affect login functions, game performance, payment processing, or other features.

Information collected through these technologies may be combined with account or transaction information where reasonably necessary for the purposes described in this policy.

Data Sharing

Jackpot City Casino may disclose information where reasonably necessary to provide services, protect users, operate the business, or meet applicable obligations. Recipients may include:

• Payment processors, banks, financial institutions, and fraud prevention providers.
• Identity, age, address, security, compliance, and risk assessment service providers.
• Technology, hosting, analytics, customer support, communications, and website maintenance providers.
• Professional advisers, insurers, auditors, and other contractors supporting business operations.
• Corporate affiliates or a successor organisation in connection with a business sale, restructuring, merger, financing, or similar transaction.
• Government bodies, law enforcement agencies, courts, regulators, or other parties where disclosure is required or reasonably appropriate.

Service providers receiving information from Jackpot City Casino are expected to use it only for authorised purposes and to apply appropriate safeguards. Jackpot City Casino does not sell personal information as a routine part of its casino services. Promotional partners may receive limited information only where needed for an authorised campaign or where you have been informed and the relevant permissions apply.

Data Security

Jackpot City Casino uses administrative, technical, and organisational measures intended to protect information against unauthorised access, alteration, loss, misuse, or disclosure. Measures may include access controls, authentication procedures, secure transmission methods, monitoring, staff restrictions, and vendor oversight.

No website, network, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your password and account credentials confidential, using a secure device, and notifying Jackpot City Casino promptly if you believe your account has been compromised. Support personnel will not normally ask you to disclose your password.

Data Retention

Information is retained for as long as reasonably necessary for the purposes described in this policy. Retention periods may depend on the type of information, the nature of the relationship, account activity, security needs, dispute resolution, financial records, responsible gaming considerations, and applicable obligations.

When information is no longer required, it may be deleted, anonymised, aggregated, or securely disposed of. Some information may remain in backups or restricted records for a limited period before it is removed in the ordinary course of system management.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to your personal information. These may include the ability to:

• Ask whether Jackpot City Casino holds information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or outdated.
• Ask for information to be deleted or for processing to be restricted, where appropriate.
• Object to certain uses of information or withdraw consent where processing relies on consent.
• Manage promotional communications by using the available unsubscribe option or changing account preferences.
• Request information about how automated tools or profiling may be used, where relevant.

These rights may be subject to exceptions, verification requirements, security safeguards, or legitimate operational and legal needs. To protect accounts, Jackpot City Casino may ask for information confirming your identity before responding. You may also have the right to raise a privacy concern with the appropriate privacy authority or other relevant body.

Third-Party Services

The website may contain links, integrations, games, payment options, advertising features, or other services operated by third parties. Those providers may collect information under their own privacy notices and terms. Jackpot City Casino does not control the privacy practices of independent third parties and encourages you to review their policies before using their services or submitting information.

Third-party games or payment pages may have different security procedures, cookies, and data handling practices. Information shared with a provider through a feature you choose to use will be handled according to the provider's arrangements as well as any relevant terms applying to Jackpot City Casino.

International Transfers

Some service providers, affiliates, or business partners may process information outside Canada. If information is transferred to another country, it may be subject to the laws and access requirements of that location, which may differ from those in Canada.

Jackpot City Casino takes reasonable steps to use appropriate contractual, technical, and organisational protections for international processing. Where required, additional safeguards or notices may apply. By using the services, you understand that information may be processed in locations used by authorised providers to support the operation of the casino.

Policy Updates

Jackpot City Casino may revise this Privacy Policy when services, technologies, business practices, or applicable requirements change. The updated version will be posted on the website with a revised effective date where appropriate.

Changes will apply from the date stated in the updated policy unless a different arrangement is required. You should review this page periodically. Continued use of Jackpot City Casino after an update may indicate that you have read and understood the revised information.

Contact Information

If you have a question about this Privacy Policy, wish to make a privacy request, or need assistance understanding how information is handled, contact Jackpot City Casino at [email protected]. Please include enough information for your request to be assessed, but do not send passwords or unnecessary sensitive information.

Jackpot City Casino may need to verify your identity before providing account information or completing a request. We aim to respond within a reasonable period and may contact you if clarification or additional details are needed.

Last updated: 8 September 2026